Understand your return data and make informed decisions to improve your business
your analytics dashboard provides powerful insights on your return performance. Use this data for identify the trends, resolve issues and improve your customer experience.
View analytics →Here are the main metrics you should monitor:
The number of return requests received during a specific period. Track this to comtake le volume of your returns.
Use cases : Use this to plan capacity and comtake the seasonal trends.
Percentage of orders that result in a return. A lower return rate generally indicates better product-customer fit.
Use cases : Benchmark against industry standards and identify problem products.
How long it takes you to respond to return requests. faster responses improve customer satisfaction.
Use cases : Set response time goals and track your team's performance.
the most common reasons customers give for returns. This reveals product or communication issues.
Use cases : Address the main reasons to reduce future returns.
Analyze return data across different time periods to identify patterns:
View returns per day to spot sudden spikes or immediate issues.
Identify patterns by day of the week - do certain days have more returns?
Track performance month by month and compare to previous periods.
Understand seasonal patterns and long-term growth trends.
Transform your analytics into concrete actions:
If certain products have high return rates:
Use analytics to improve your response time:
Use the main reasons to prevent future returns:
Need deeper analysis? Export your return data in CSV format for use in Excel, Google Sheets or your own analytics system.