Email Notifications Guide

Everything you need to know about automatic email notifications

How do email notifications work?

ReturnEase automatically sends email notifications each time a customer submits a return or complaint form.

Notification Process:

1

Customer submits form

your customer fills out and submits a return form on your subdomain

2

ReturnEase processes the request

our system records the request and prepares the notification email

3

You receive a notification

a detailed email is sent to you instantly with all information

Email Content

Each notification email contains all the information you need to process the return :

Each email includes:

  • ✓
    Unique return number

    for reference and tracking (ex: RE-2025-001234)

  • ✓
    Customer information

    Name, email, phone, address

  • ✓
    Order details

    Order number, Problem description

  • ✓
    Attached photos

    If the customer uploaded photos of the product

  • ✓
    Date and time

    When the request was submitted

Tip

emails are professionally formatted and ready to be forwarded to your logistics team if necessary.

Email Settings

You can configurer the settings of notification in your dashboard, section Settings.

Notification email address

This is the address that will receive notifications for new returns. You can modify it at any time.

Example:

votre-email@exemple.com

Multiple Recipients

Need several people to receive notifications? Configure forwarding rules in your email client or contact us for some options avancees.

Note: This feature is in development and will soon be available directly in ReturnEase.

Troubleshooting

Not receiving emails?

1. Check your spam folder

notification emails can sometimes be filtered by mistake. Check your folders:

Check these folders:

  • Junk / Spam
  • Promotions (Gmail)
  • Junk mail (Outlook)

2. Add the sender to your whitelist

Add our email address to your contacts to ensure delivery:

Address to add:

support@returnease.io

3. Check configured email address

Log in to your dashboard and Check that Address email in Settings is correct.

4. Test with another address

If the issue persists, try temporarily changing to another email address (Gmail, Outlook, etc.) to identify if the problem comes from your email provider.

Delayed emails

Emails are usually received in seconds, but can sometimes take up to 5 minutes due to:

  • •Anti-spam filters from your email provider
  • •High email server load (peak hours)
  • •Forwarding rules or filters configured in your email inbox

Best practices

Recommendations

  • ✓
    Check your emails regularly

    Check your email inbox several times per day to not miss requests

  • ✓
    Respond quickly

    customers appreciate a response within 24-48 hours

  • ✓
    Organize your emails

    Create folders or labels to sort returns by status (pending, processed, refunded)

  • ✓
    Save information

    details are also accessible in your ReturnEase dashboard

Configure your notifications

Adjust your notification settings now

Go to settings
ReturnEase - Return Management for Online Stores