ReturnEase - Return Management for Online Stores

Create Your First Form

Creating a return form with ReturnEase is simple and quick. In a few minutes, you'll have a professional form ready to share with your customers.

Creation Steps:

Log in to your ReturnEase dashboard
Access the page 'Form builder'
Choose between a return or complaint form
Customize the fields according to your needs

Tip

Your form is automatically available on your unique subdomain as soon as it's created. No additional action required!

Customize Your Forms

ReturnEase offers two types of forms, each adapted to a specific need:

return form

for customers who want to return a product (withdrawal right, change of mind)

✓Complies with French Consumer Code
✓14-day period for online purchases
✓Integrated Refund Policy

Complaint form

for defective or non-compliant products (legal warranty)

✓Legal guarantee of conformity (2 years)
✓Guarantee against hidden defects
✓Photo documentation required

Available Form Fields

Choose from our selection of fields to create the perfect form for your store.

Standard Fields

First and last name

Customer identification

email address

for notifications and confirmations

Phone number

Optional contact for urgent questions

Order number

Original order reference

Problem description

Detailed customer explanations

Photos of the product

up to 5 photos (recommended for complaints)

Custom Fields

Add your own fields to collect information specific to your business:

Short text:for short answers (ex: serial number)

Long text:for detailed explanations

Dropdown:for predefined choices (ex: reason for return)

Checkbox:for confirmations (ex: I have read the conditions)

Brand Customization

Make sure your forms match your brand. Add your logo and create a consistent experience for your customers.

Add your logo

•
Accepted formats:JPG, PNG, WebP
•
Maximum size:2 Mo
•
Recommended dimensions:300x100 pixels (width x height) for optimal display

Pro Tip

Use a logo on a transparent background (PNG) for perfect integration with the form.

Share Your Form with the customers

Once your form is created, you can share it in several ways:

Subdomain Link

Each store receives a unique, easy-to-remember subdomain:

yourstore.fr.returnease.eu

Direct Links

Direct access to a specific form type:

yourstore.fr.returnease.eu/return

yourstore.fr.returnease.eu/reclamation

Where to Share Your Link?

✓on your website (page contact, page footer)
✓in your order confirmation emails
✓on your invoices and delivery notes
✓on your social media

Best practices

Do's

✓Keep your forms simple - ask only for essential information
✓Add your logo to build trust
✓Test your form before sharing it with customers
✓Update your return policies regularly
✓Respond quickly to return requests (within 24-48h)

Don'ts

✗Don't ask for too much information - this discourages customers
✗Don't forget to test your form on mobile
✗Don't make all fields required if it's not necessary
✗Don't use technical jargon in your questions

Forms Guide

Table of Contents