Zapier Integration - Guide

Connect ReturnEase to thousands of apps without code

What is Zapier?

Zapier is an automation platform that connects ReturnEase to over 7,000 applications without writing any code.

definition

Zapier allows you to create automated workflows (Zaps) between ReturnEase and other applications, triggering actions based on events.

Benefits of Zapier

✓Automate repetitive tasks and save time
✓No coding or technical skills required
✓Connect to thousands of business applications
✓Real-time updates between systems

Setting Up Zapier Integration

Connecting ReturnEase to Zapier takes just a few minutes:

1. Create a Zapier Account

If you don't have one yet, create a free Zapier account.

S'inscrire Zapier →

2. Get a ReturnEase API Key

In the ReturnEase dashboard, go to Integrations → API Keys and create a new key.

Create API Key →

3. Create a New Zap

In Zapier, click 'Create a Zap' and Choose ReturnEase as the trigger or action app.

4. Connect Your Account

Enter your ReturnEase API key when prompted to connect your account.

Available Triggers

Triggers start a Zap when something happens in ReturnEase:

📦 New Return

Triggered when a customer submits a new return form

🔄 Status Changed

Triggered when a return's status is updated

✅ Return Approved

Triggered when a return is approved

❌ Return Rejected

Triggered when a return is rejected

Available Actions

Actions are what the Zap does with ReturnEase data:

🔍 Get a Return

Retrieve details of a specific return by ID

📝 Update a Return

Update the status or details of a return

📊 List returns

Retrieve a list returns with filters

➕ Create a Return

Create a new return programmatically

Example Zaps

Here are some popular workflows you can create:

💬 Slack Notifications

Receive instant notifications on Slack when a new return is submitted

ReturnEase→Slack

📊 Google Sheets Tracking

Automatically add each return to a Google Sheet for easy tracking and reporting

ReturnEase→Google Sheets

📧 Custom Email Notifications

Send custom emails to different ofbytments based on return types or reasons

ReturnEase→Gmail

👥 CRM Updates

Sync return data with HubSpot or Salesforce to maintain complete customer history

ReturnEase→HubSpot/Salesforce

Troubleshooting

Authentication Errors

If Zapier cannot connect to your account:

Verify that your API key is correct and active
Make one you're using a production key, not a test key
Regenerate the key if you suspect it's compromised

Trigger Not Working

If your Zap isn't triggering:

Check the Zap history to see error details
Test the trigger manually in the Zapier editor
Make one the trigger meets filter criteria

Missing Data

If some fields are empty:

Some fields are optional and may not be filled by customers
Use Zapier's Formatter to handle empty values

Best Practices

✓

Start with a simple Zap and gradually add complexity

✓

Use filters to only trigger Zaps for specific return types

✓

Test your Zaps with real data before activating them

✓

Monitor Zap history for errors and disable failing Zaps

✓

Document complex workflows for team maintenance

Ready to Automate?

Start connecting ReturnEase with your favorite apps today

Open Zapier Create API Key